Privacy Policy

This Privacy Policy describes how Perlite Holding FZE and its affiliated companies (“Perlite Holding”, “we”, “us”, or “our”) collect, use, store, and share information about you when you use our websites, contact us, or engage with our products and services. By accessing our website or doing business with us, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide to us directly, information we collect automatically, and information from third parties.

Information you provide

• Contact details: name, email address, phone number, and company name when you submit enquiry forms or request callbacks.
• Communication records: emails, messages, and notes from calls or meetings with our team.
• Business information: company registration details, tax identifiers, and banking details when entering into commercial contracts.

Information collected automatically

• Usage data: pages visited, time on site, referring URLs, and click patterns collected via standard web analytics.
• Device data: IP address, browser type and version, operating system, and screen resolution.
• Cookies: session and persistent cookies used to maintain your language preference and improve site performance. See our cookie notice below.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and process business requests.
• Provide and improve our products, services, and websites.
• Send transactional communications (order confirmations, contract documents, invoices).
• Comply with legal and regulatory obligations in the UAE and other jurisdictions where we operate.
• Detect and prevent fraud, security incidents, and misuse of our services.
• Conduct aggregated, anonymised analysis to understand how our websites are used and improve them.

We do not sell your personal information to third parties.

3. Legal Basis for Processing

Where applicable under data protection law (including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data), we process your personal data on the following bases:

• Contract performance: where processing is necessary to fulfil a contract you have with us or to take steps at your request before entering a contract.
• Legitimate interests: where we have a legitimate business interest, such as improving our services, communicating with prospective partners, and securing our systems, provided those interests are not overridden by your rights.
• Legal obligation: where processing is required to comply with applicable law.
• Consent: where you have given clear consent, for example to receive marketing communications. You may withdraw consent at any time.

4. Sharing Your Information

We share your information only as described below:

• Group companies: Perlite Holding subsidiaries (Thermo Complex, Perlite House, Perlite Materials, Obsidian Jewelry, Perlite Complex, Perlite Equipment, Perlite Technology, Perlite Cosmetic, Perlite Paints) may access your information to provide services you have requested or enquired about.
• Service providers: Trusted third parties who perform services on our behalf (hosting, analytics, payment processing) under data processing agreements that require them to protect your information.
• Legal authorities: Regulators, law enforcement, or courts when required by applicable law or to protect our legal rights.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.

5. International Transfers

Perlite Holding operates in the UAE, Russia, and Kazakhstan. If we transfer your personal data internationally, we apply appropriate safeguards consistent with applicable data protection requirements, including contractual clauses or reliance on adequacy decisions where available.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Commercial records are generally retained for seven years in line with UAE accounting and company law requirements. Website usage data is retained for up to 24 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at privacy@perliteholding.com.

8. Cookies

Our website uses cookies to remember your language preference, maintain your session, and collect anonymised analytics. You can control cookies through your browser settings. Disabling cookies may affect website functionality, including language selection.

9. Security

We implement technical and organisational measures appropriate to the risk, including encrypted data transmission (TLS), access controls, and regular security reviews. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. The date at the top of this page indicates when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection team:

Perlite Holding FZE
One Central, Trade Centre
Dubai, United Arab Emirates
Email: privacy@perliteholding.com
Phone: +971 4 123 4567